- We can help you with all sizes of projects. Whether you need quick help and support for a few days or weeks, a certain task based approach or for longer durations as the scope requires.
- Managing, structuring, resourcing of teams onshore & offshore against the success of the business operating model and annual operating plans to meet changes in your business direction.
- We can support your business in defining SLA’s, KPIs, help collate new processes or process improvements and drive them for results that exceed your business expectations.
- We can support and assist in End of Life and operational audits.
- Writing & management of OLA’s & WLA’s.
- Writing and Management of Project Mandates and PID’s etc.
- Define, measure, rollout and manage end to end Service Improvement Plans to ensure business success.
- We can consult and assist in vendor selection, management, accountability, restructuring, and governance.
- Service introduction of new products/processes.
- Service transition and transformation.
- Service management and service delivery.
- Support of RFI & RFP processes ensuring close stakeholder engagement.
- End to End programme management – or supporting roles as and when required, providing structure and expertise.
- Close management of specific project workstreams, ensuring key SME input is captured and working against key target delivery dates.
- Technical contracts management.
- Lifecycle management – ticket management, reduction, fault time improvements, service improvement encapsulating Incident, Problem and Change against agreed SLA Targets.
- Gathering business/customer requirements for reporting, produce reporting packs against contractual obligations.
- Contract reviews, uplifts, Service Credits.
- Basic administrative support – actions, minutes, reporting.
